Privacy Policy

Email: Info@YourTempSolutions.com
Telephone: 07946 769969

Your Temperature Solutions Ltd is responsible for the personal information collected through this website.

When you use our quotation form, we may collect:

• Your name
• Telephone number
• Email address
• Whether your enquiry relates to a home or business
• Information you provide in your enquiry/message

We may also receive information that you choose to provide when contacting us directly by telephone or email.

We use the information you provide to:

• Respond to your enquiry
• Contact you about your request
• Prepare and provide quotations
• Discuss air conditioning, refrigeration or ventilation services
• Arrange or discuss services where appropriate
• Keep appropriate records of enquiries and communications
• Operate and improve our website and services

We will not use information submitted through the quotation form for unrelated purposes without an appropriate lawful basis.

We process information provided through our quotation form where it is necessary to take steps at your request before potentially entering into a contract, such as responding to an enquiry or preparing a quotation.

We may also process information where we have a legitimate interest in managing enquiries, communicating with customers and operating our business, provided those interests do not override your rights and interests.

Where another lawful basis is required, we will identify and rely on the appropriate lawful basis.

Information submitted through the website's quotation form is stored securely in the website's database.

Quotation enquiries are also sent automatically to Info@YourTempSolutions.com.

Your email address is used as the reply-to address so that Your Temperature Solutions Ltd can respond to your enquiry directly.

We use third-party technology providers to operate parts of our website, database and email systems.

These providers may process or store personal information on our behalf where necessary to provide those services.

We take reasonable steps to ensure that information is handled securely and that service providers process information appropriately.

We retain enquiry and customer information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal or accounting requirements.

The exact retention period depends on the nature of the information and the circumstances.

We securely delete or dispose of personal information when it is no longer required.

We do not sell your personal information.

We may share information where necessary with:

• Technology and hosting providers that operate our website and systems
• Email service providers used to deliver enquiry emails
• Professional advisers or service providers where reasonably necessary
• Authorities or organisations where we are legally required to do so

We only share information where there is an appropriate reason and lawful basis for doing so.

Depending on the circumstances, you have rights under data protection law concerning your personal information. These can include the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your information in certain circumstances
• Ask us to restrict how we process your information in certain circumstances
• Object to certain types of processing
• Request your information in a portable format where the right applies
• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise a relevant right or ask a question about your personal information, contact us:

Email: Info@YourTempSolutions.com
Telephone: 07946 769969

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Our website may use cookies or similar technologies that are necessary for the operation, security and functionality of the website.

If we introduce non-essential cookies or technologies that require consent, we will provide appropriate information and, where required, obtain consent before using them.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will be published on this page with the updated date.

If you have concerns about how we have used your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled improperly.

You can find information about making a complaint on the ICO website: ico.org.uk/for-the-public/making-a-complaint

Email: Info@YourTempSolutions.com
Telephone: 07946 769969